Terms and Conditions

Last Updated: July 1, 2026

Welcome to Waraqt Shagar.

Please read these Terms and Conditions carefully before using the website or placing an order. This document governs your use of the website, products, and services available through it, and sets out your rights and obligations as well as the rights and obligations of Waraqt Shagar.

By accessing, browsing, or placing an order through the website, you agree to be bound by these Terms and Conditions, together with the Privacy Policy, Return and Exchange Policy, and any other policies published on the website.

If you do not agree with any part of these Terms, please stop using the website and do not place an order.

These Terms do not affect any mandatory consumer rights granted under the applicable laws of the Arab Republic of Egypt.

1. Definitions

For the purposes of these Terms, the following words shall have the meanings stated below:

Store, we, us, or our: Waraqt Shagar.
Website: The Waraqt Shagar online store operated through the Wuilt platform.
User, customer, or you: Any person who visits, uses, or places an order through the website.
Product: Any item offered for sale on the website, including gifts, décor items, wooden products, and wooden games.
Order: A request to purchase one or more products through the website.

2. Eligibility to Use the Website

By using the website or placing an order, you confirm that you have the legal capacity required to make purchases and enter into agreements.

If you are below the legal age required to enter into contracts, you must use the website and place orders under the supervision and consent of a parent or legal guardian.

3. Use of the Website

You agree to use the website only for lawful purposes and not to engage in any activity that may:

Disrupt or interfere with the operation of the website.
Attempt to hack the website or gain unauthorized access to its data.
Use the website for fraudulent or unlawful purposes.
Impersonate any person or organization.
Upload or transmit viruses or malicious software.
Violate the intellectual property or privacy rights of the store or any third party.
Collect user information without authorization.
Submit false, fraudulent, or misleading information or orders.

We reserve the right to suspend or restrict access to the website if these Terms are violated or if unlawful or fraudulent activity is suspected.

4. Account Registration and Guest Checkout

Customers may complete purchases from Waraqt Shagar either by creating an account or without creating an account, depending on the options available on the website.

If you create an account, you agree to provide accurate, complete, and up-to-date information and to keep your password and login details confidential.

You must notify us immediately if you suspect any unauthorized use of your account or any security breach.

Users may not:

Create an account using another person’s or entity’s identity without permission.
Use a trade name or trademark they are not authorized to use.
Select an offensive, unlawful, or misleading account name.

5. Customer Information

To process, communicate about, and deliver an order, we may collect certain information, including:

Full name.
Phone number.
Shipping address.
City and governorate.
Email address, if provided.
Any information or notes required to fulfill the order.

You agree that all information you provide is accurate, complete, and up to date.

We are not responsible for delays or failed deliveries resulting from:

An incorrect or incomplete address.
An incorrect phone number.
Failure to respond to communication attempts.
The absence of the customer or an authorized recipient at the delivery address.

We may share necessary shipping information, such as your name, phone number, and address, with the shipping company solely for the purpose of delivering your order.

The collection, use, and protection of your personal information are governed by the Privacy Policy published on the website.

6. Placing and Accepting Orders

By submitting an order through the website, you make an offer to purchase the products listed in the order in accordance with these Terms.

An order does not become final or binding on the store until it has been reviewed and accepted or confirmed by us.

We may contact the customer by phone or message to confirm:

The products ordered.
The quantity.
The delivery address.
Shipping costs.
Details of customized products.
Any other information required to fulfill the order.

Order acceptance and fulfillment are subject to product availability and the availability of the materials required for manufacturing and preparation.

7. Customized Products

Waraqt Shagar may offer certain products with custom names, sizes, engravings, prints, designs, or other modifications requested by the customer.

The customer is responsible for reviewing all submitted details before production begins, including:

Names.
Text.
Numbers.
Sizes.
Designs.
Images.
Available colors or options.

The store is not responsible for errors resulting from incorrect information supplied by the customer when the product has been produced exactly according to that information.

Once production or customization has started, it may not be possible to modify or cancel the order.

Customized, engraved, printed, or specially modified products cannot be returned or exchanged unless the product is:

Defective.
Damaged.
Materially different from the agreed specifications.

8. Order Cancellation by the Store

Waraqt Shagar may cancel an order, in whole or in part, in any of the following circumstances:

The product or required production material is unavailable.
There is an obvious error in the product price or description.
The order details contain a significant error or omission.
We are unable to contact the customer to confirm the order.
Delivery to the specified address is not possible.
We suspect fraudulent, unlawful, or unauthorized activity.
Operational or technical circumstances beyond our control prevent fulfillment.
The store is unable to produce a customized item according to the requested specifications.

If an order is cancelled, we will attempt to notify the customer using the phone number or email address provided in the order.

9. Order Cancellation by the Customer

A customer may request cancellation before production, preparation, or shipping begins by contacting us as soon as possible.

We cannot guarantee cancellation after:

Manufacturing or preparation has started.
Materials have been purchased specifically for the order.
The product has been engraved, printed, or modified.
The order has been handed over to the shipping company.

If the order has already been shipped, cancellation will be subject to the Return and Exchange Policy and any applicable shipping charges.

10. Product Availability

We regularly update product availability on the website. However, a product may appear available even if it is out of stock or the necessary production materials are unavailable.

Displaying a product on the website does not guarantee permanent availability.

If a product becomes unavailable after an order is placed, we may:

Inform the customer that it is unavailable.
Suggest an alternative product.
Suggest a new production date.
Cancel the product or the entire order.

The customer may accept the alternative, accept the new date, or cancel the order.

11. Prices

Product prices are displayed in Egyptian Pounds unless otherwise stated.

Displayed prices may not include shipping charges. Shipping charges will be shown during checkout or communicated to the customer before the order is confirmed.

We make reasonable efforts to ensure that prices are accurate. However, unintentional pricing errors may occur.

If a product is listed at an obviously incorrect price, we may:

Correct the price.
Inform the customer of the correct price.
Allow the customer to continue at the correct price or cancel the order.

Waraqt Shagar may change product prices and promotions at any time before an order is confirmed.

Price changes will not affect orders that have already been accepted and confirmed, except where there is an obvious pricing error or exceptional circumstances that are communicated to the customer.

12. Promotions and Discounts

Promotions and discounts are subject to the specific terms and duration stated for each offer.

Some promotions may:

Be available for a limited period.
Apply only to selected products or quantities.
Not be combined with other offers.
End when stock runs out.

The store may amend or withdraw an offer before an order is placed or confirmed unless otherwise stated.

Discount codes may not be used fraudulently or in breach of the offer conditions.

13. Payment

The payment method currently available at Waraqt Shagar is:

Cash on Delivery.

The customer must pay the total order value and any applicable shipping charges upon delivery.

Waraqt Shagar does not currently require customers to enter credit card details to complete an order.

Electronic payment methods, including Paymob, may be added in the future after they are officially activated on the website.

No electronic payment method shall be considered available unless it appears as an active payment option during checkout.

If new payment methods are introduced, these Terms and the Privacy Policy may be updated accordingly.

14. Shipping and Delivery

Orders are delivered through third-party shipping companies to the locations covered by their services.

Shipping costs and delivery times may vary depending on:

The governorate and area.
Order weight and size.
Product type.
Production and preparation time.
Seasonal demand.
The shipping company’s schedule.

Any delivery timeframe provided to the customer is an estimate unless expressly agreed otherwise.

Delivery may be affected by circumstances beyond our control, including:

High order volumes.
Weather conditions.
Public holidays.
Delays or disruptions at the shipping company.
Emergency circumstances or government decisions.
Difficulty accessing the customer’s address.

The customer must ensure that the shipping address and phone number are correct.

The customer may be responsible for additional shipping charges if delivery fails because of:

Failure to respond to the shipping company.
Absence from the delivery address.
Incorrect information.
Refusal to accept the order without a valid defect or store error.
Requesting an address change after dispatch.

15. Inspecting the Order Upon Delivery

Customers are advised to inspect the outer packaging upon delivery whenever possible.

If the packaging appears visibly damaged or the order is incomplete or incorrect, the customer should:

Document the condition using photos or video.
Contact us as soon as possible.
Provide the order number and details of the issue.

We may request clear photos of the product, packaging, and shipping label in order to assess the case.

16. Returns and Exchanges

Returns and exchanges are governed by the Return and Exchange Policy published on the website, which forms an integral part of these Terms.

In general, a product must be:

In its original condition.
Unused.
Not damaged by the customer.
Accompanied by all accessories, if any.
Returned in its original packaging whenever possible.

A product may not be returned if:

It has been used or damaged after delivery.
It has been damaged by water, heat, impact, or misuse.
It has been modified or repaired by the customer.
It is customized or made to order, unless defective or incorrectly produced.
It is no longer in the condition in which it was delivered.

The customer must contact us within the period specified in the Return and Exchange Policy and provide the reason for the request and any required photos.

17. Non-Returnable Products

Subject to mandatory consumer rights, the following products may not be eligible for return:

Products made or modified specifically at the customer’s request.
Products engraved or printed with a name, text, or image selected by the customer.
Products used or damaged after delivery.
Products missing parts or accessories.
Products damaged due to improper storage or use.
Products that cannot be resold because of their condition after delivery.

This exclusion does not apply where a product is defective, damaged upon delivery, or materially different from the order.

18. Return and Exchange Shipping Costs

If the reason for return or exchange is:

A manufacturing defect.
Damage occurring before delivery.
Delivery of the wrong product.
An error made by Waraqt Shagar.

We will bear the reasonable shipping costs required to resolve the issue.

If the return or exchange is requested because the customer changed their mind or selected the wrong item, the customer may be responsible for return shipping and redelivery costs.

19. Refunds

Because the current payment method is Cash on Delivery, if a customer is entitled to a refund, an appropriate refund method will be agreed with the customer.

Refunds are processed after:

The returned product is received.
Its condition is inspected.
It is confirmed to meet the return requirements.
The refund request is approved.

Refunds may be issued by bank transfer, electronic wallet, or another method agreed with the customer.

The refund will be processed within a reasonable period after approval, and the exact timing may vary depending on the selected transfer method.

Original shipping charges and return shipping costs may not be refunded where the return is due to a change of mind.

20. Nature of Wooden Products and Materials

Waraqt Shagar products are made from natural wood or engineered wood materials, such as MDF, depending on each product’s design and description.

Minor variations may exist between individual pieces, including differences in:

Wood color.
Wood grain.
Texture.
Natural knots.
Edge tone.
Surface details.
Printing or engraving shades.

These variations are natural characteristics of wood and the manufacturing process and are not considered defects unless they materially affect the product’s use or quality.

Minor marks resulting from laser cutting or engraving may appear, including:

Slight variations in edge color.
Light burn marks along the edges.
A temporary wood or laser-cutting odor.

Such characteristics are considered normal within reasonable manufacturing standards.

21. Water-Resistant Products

Some products may be treated with a coating designed to improve water resistance, as stated in the product description.

Water resistance does not mean that the product:

Is completely waterproof.
Is suitable for immersion in water.
Can be washed for extended periods.
Is dishwasher safe.
Can withstand continuous exposure to moisture.

Liquids should be wiped off and the product should be dried promptly.

Damage caused by prolonged exposure to water, moisture, or heat is not considered a manufacturing defect.

22. Product Care

To maintain product quality, customers are advised to:

Avoid immersing the product in water.
Avoid high heat or direct flames.
Avoid prolonged exposure to strong sunlight.
Clean the product using a soft cloth.
Dry the product immediately after contact with liquids.
Store the product in a dry place.
Avoid harsh chemicals or abrasive cleaning tools.

We are not responsible for damage caused by failure to follow care instructions or by improper use.

23. Product Images and Descriptions

We aim to display product images and descriptions as accurately as possible.

However, product colors may vary slightly from what appears on the website because of:

Device screen settings.
Photography lighting.
Natural variations in wood tones.
Printing or engraving characteristics.

Measurements and weights may vary slightly due to the nature of the materials and manufacturing process unless a specific measurement was expressly agreed as an essential requirement.

Product images may include decorative props or display accessories that are not included in the purchase price unless otherwise stated in the product description.

24. Product Defects and Order Errors

We make reasonable efforts to inspect products before shipping.

If a customer receives a product that is:

Damaged.
Defective.
Incomplete.
Materially different from the order.
Incorrectly engraved, printed, or produced due to a store error.

The customer should contact us as soon as possible and provide:

The order number.
Clear photos of the product.
Photos of the packaging.
A description of the issue.

After reviewing the case, we may offer one of the following solutions:

Product replacement.
Repair, where possible.
Reproduction of the product.
Refund of the amount due.
Another solution agreed with the customer.

The following are not considered manufacturing defects:

Natural variations in wood grain or color.
Minor measurement differences that do not affect use.
Damage caused by misuse.
Damage caused by immersion in water or exposure to heat.
Damage caused by dropping or impact.
Errors resulting from customer-supplied information that was produced exactly as submitted.

25. Customer Reviews and Comments

The website may allow customers to post product reviews, comments, or photos.

Customers are responsible for all content they publish and confirm that such content:

Is owned by them or used with permission.
Does not violate third-party rights.
Is not false or misleading.
Does not contain abuse, defamation, or threats.
Does not disclose another person’s private information without permission.
Does not contain unlawful material.

By publishing content, the customer grants Waraqt Shagar a non-exclusive license to use, display, and republish that content for website operation and product marketing purposes.

We may remove, reject, or hide any content that violates these Terms or applicable laws or is otherwise inappropriate, without being required to monitor all content before publication.

26. Prohibited Content

Users may not post or submit content that includes:

Promotion of unlawful activity.
Hate speech, racism, or bullying.
Insults, defamation, or slander.
Obscene or offensive material.
Threats or incitement to violence.
Unauthorized advertisements or spam.
Viruses or malicious software.
Intellectual property infringement.
Impersonation of a person or entity.
Violation of another person’s privacy.
Fake or misleading information or reviews.

We may restrict or suspend a user’s account for violating these requirements.

27. Intellectual Property Rights

All intellectual property rights relating to Waraqt Shagar and its content are owned by the store or licensed rights holders, including:

The store name.
Logo.
Product designs.
Images.
Graphics.
Written content.
Videos.
Website design.
Engravings and design files.
Marketing content.

No part of the store’s content may be copied, reproduced, sold, modified, distributed, or used for commercial purposes without prior written permission.

Use of the website does not grant the customer any ownership rights in the content or designs.

If you believe that content published on the website infringes your intellectual property rights, please contact us at:

hello@waraqtshagar.com

Please include:

The rights holder’s information.
A description of the disputed content.
The type of right allegedly infringed.
Supporting documents or evidence.

28. External Links and Services

The website may include links or integrations with third-party websites or services, including:

Wuilt.
Shipping companies.
Google services.
Meta services.
Social media platforms.
Electronic payment services that may be added in the future.

We do not own or control all such websites and services, and each third party is subject to its own terms and privacy policy.

We are not responsible for the content, policies, or failures of external websites that we do not operate.

Customers are advised to review the terms and policies of any external website before using it.

29. Website Availability and Technical Issues

We aim to keep the website accessible, secure, and functioning properly, but we do not guarantee:

Uninterrupted website availability.
The absence of technical errors.
Protection from internet or third-party service failures.
Continuous availability of every feature.

The website or some of its features may be temporarily suspended for:

Maintenance.
Updates.
Technical repairs.
Service development.
Security or operational reasons.

We are not responsible for delays or inability to use the website caused by circumstances beyond our reasonable control.

30. Analytics and Advertising Tools

Waraqt Shagar uses certain tools to analyze website performance and measure advertising campaigns, including:

Google Analytics.
Google Tag Manager.
Meta (Facebook) Pixel.

These tools may collect technical and usage information in accordance with their own settings and policies.

The use of these tools is governed by the website’s Privacy Policy and Cookie Policy.

31. Limitation of Liability

We take reasonable care to provide products that match their descriptions and are of appropriate quality.

To the extent permitted by law, Waraqt Shagar’s total liability for any claim related to a specific order shall not exceed the value of the product or order concerned.

We are not responsible for indirect or consequential losses resulting from:

Misuse of the product.
Failure to follow care instructions.
Incorrect information supplied by the customer.
Shipping delays caused by circumstances beyond our control.
Failures of external websites or services.
Unauthorized account use caused by the customer’s failure to protect login details.

No limitation or exclusion of liability shall apply where prohibited by law or where damage results from fraud or gross negligence by the store.

32. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including:

Natural disasters.
Fires or accidents.
Severe weather.
Epidemics or pandemics.
Strikes or civil disturbances.
Government restrictions or decisions.
Electricity or internet outages.
Transportation disruptions.
Shipping company delays or suspension.
Material shortages.
Security incidents or emergencies.

In such cases, we will attempt to contact the customer and may offer an appropriate solution, including:

Postponing the order.
Changing the delivery date.
Suggesting an alternative product.
Cancelling the order.

33. Account Suspension or Termination

We may suspend or terminate an account or restrict website access if the user:

Violates these Terms.
Uses the website for fraudulent or unlawful activity.
Misuses the store’s services.
Publishes prohibited content.
Attempts to harm the website or its users.

Customers may request account closure by contacting us, provided that any obligations relating to previous orders or outstanding amounts remain valid.

34. Changes to These Terms

Waraqt Shagar may amend these Terms and Conditions when necessary, including when:

The website is developed.
New products or services are introduced.
Payment methods change.
Shipping policies change.
New features are added.
Legal or regulatory requirements change.

The updated version will be published on the website with a revised “Last Updated” date.

Continued use of the website after changes are published constitutes acceptance of the revised Terms for future use and future orders.

Changes will not apply retroactively to confirmed orders unless required by law or agreed with the customer.

35. Privacy Policy

The Privacy Policy explains how customer data is collected, used, and protected.

Customers are advised to read the Privacy Policy before using the website or placing an order.

The Privacy Policy forms an integral part of these Terms and Conditions.

36. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

Nothing in these Terms limits any rights granted to customers under applicable consumer protection laws or other mandatory legal provisions.

37. Disputes and Complaints

If you have a complaint or issue relating to a product or order, please contact us first so we can review the matter and attempt to resolve it amicably.

Where possible, please provide:

The order number.
The customer’s name.
A description of the issue.
Supporting photos or documents.

If the dispute cannot be resolved amicably, the competent Egyptian authorities and courts shall have jurisdiction in accordance with applicable laws.

38. Translated Versions

These Terms and Conditions may be translated into English or another language for convenience.

If there is any inconsistency between the Arabic version and any translated version, the Arabic version shall prevail unless applicable law provides otherwise.

39. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable.

The invalid provision shall be applied to the maximum extent permitted by law or replaced with a valid provision that most closely reflects its intended purpose.

40. No Waiver

Failure or delay by the store in exercising any right shall not constitute a waiver of that right.

Such right may still be exercised at a later time.

41. Entire Agreement

These Terms, together with the Privacy Policy, Return and Exchange Policy, and any product-specific or promotional terms, constitute the entire agreement between the customer and Waraqt Shagar regarding use of the website and purchases made through it.

42. Contact Us

If you have any questions, complaints, or requests relating to these Terms and Conditions, you may contact us through:

Email:
hello@waraqtshagar.com

Phone:
0150 50 90 174

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