Last Updated: July 11, 2026
At Waraqt Shagar, your satisfaction is our top priority. We take pride in crafting every product with care and high-quality workmanship. If, for any reason, your experience doesn't meet your expectations, we're here to help.
Returns
You may request a return within 14 days of receiving your order, provided that:
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The product is returned in its original condition.
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The product has not been used or damaged.
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The original invoice or proof of purchase is provided.
The following items are not eligible for return:
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Personalized or custom-made products.
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Products engraved or customized upon request, unless they have a manufacturing defect.
Exchanges
You may request an exchange within 14 days of receiving your order, provided that the product remains in its original condition.
Exchanges are available in the following cases:
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You received the wrong item.
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The product has a manufacturing defect.
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The product was damaged during shipping.
Damaged or Defective Products
If you receive a damaged product or discover a manufacturing defect, please contact us within 48 hours of receiving your order and provide clear photos showing the issue.
After reviewing your request, we will, at your preference:
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Replace the product at no additional cost, or
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Issue a full refund.
Shipping Costs
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If the return or exchange is due to our error or a manufacturing defect, Waraqt Shagar will cover all shipping costs.
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For returns or exchanges requested for reasons other than our error or a product defect, the customer is responsible for the shipping costs. These costs may be deducted from the refunded amount, where applicable.
Refund Method
As Cash on Delivery (COD) is currently our only available payment method, approved refunds will be processed using a mutually agreed refund method.
Contact Us
If you would like to request a return or exchange, please contact us:
Phone / WhatsApp
+20 150 509 0174